I'm not sure what happened with my first one, but luckily it was still covered under warranty and I got a replacement. I love love my beauty fridge, I store my toners, essences, masks and other beauty products there. I definitely like the cold feeling of the products on my face and when my first fridge crapped out I thought I was out of luck and would have to buy another one. I can't say enough how much I love this fridge! The size, shape and color is fantastic and fits a lot of beauty products. Would definitely recommend and the customer service is astounding!