How much is the box?

We offer 2 different plans. Our FOUR-ever FRESH box which comes with 4 sheet masks is $5.95 per month. Our SEVEN LUX box which comes with 7 sheet masks costs $15.95 per month.

What is included in the box?

We include 4-7 carefully curated Korean sheet masks in the box.

Can I buy the sheets individually?

Yes. After each month, we will have the same sheet masks from that month's box available to purchase at our online store.

What is the shipping cost?

Shipping is $2.95 for the FOUR-ever FRESH kit and $3.95 for the SEVEN LUX box, within US. We also ship to 50+ countries for $9.95. Check the shipping calculator before checkout to see if your country qualifies.

What is the cut-off date to order a box?

The cut-off date to order a box is the last day of that month PST. If you subscribe after, you will be receiving your box for the following month.

When do you ship?

FaceTory orders are shipped bi-weekly (2nd & 4th week of each month). Therefore, your order should be shipped within two weeks of your purchase.

Do you provide tracking information?

Currently, we only provide tracking number for our SEVEN LUX subscription plan. Once we process and ship your box, we'll email you with your tracking number.

When Will I Be Billed?

You will be billed immediately after you subscribe for your first box. After that, you will be billed on the 1st of each month.

How do I cancel my subscription?

You can cancel your subscription at anytime with no penalties or hidden fees. Simply login to My Account and cancel your subscription. You will no longer be billed on the 1st of every month. However, if you wish to cancel your current order, please contact us at support@facetory.com

Can I receive a refund on a box I already ordered?

Yes, As long as we have not processed the shipping label we'll issue a refund. You can email support@facetory.com for assistance.