How much is the box?

We offer 2 different plans. Our FOUR-ever FRESH kit which comes with 4 sheet masks is $8.90 per month. Our SEVEN LUX box which comes with 7 sheet masks is $19.90 per month.

What is included in the box?

We include 4 - 7 carefully curated Korean sheet masks, with 4 sheet masks in our FOUR-ever FRESH kit and 7 sheet masks in our SEVEN LUX box.

Can I buy the sheet masks from the subscription plans separately/individually?

Yes! All our sheet masks from both our plans will become available for individual purchases the first week of the following month.

What is the shipping cost?

Shipping is included within the US. We also ship to 20+ countries for $9.95. Check the shipping calculator before checkout to see if your country qualifies.

What is the cut-off date to order a box?

The cut-off date to order a box is the last day of that month EST. If you subscribe after, you will be receiving your box for the following month.

When do you ship?

For orders that have been processed on the 1st of the month and onwards, we start shipping on the 4th of every month. Thereafter, FaceTory orders are shipped daily. Therefore, your order should be shipped within roughly 24-48 hours of your processed charge.

Do you provide tracking information?

Yes, you should be getting a confirmation email upon shipment with your tracking information. Tracking for international orders may take about 3-4 days to show movement.

When Will I Be Billed?

Subscribers are billed immediately for their first purchase. Recurring orders are billed every 30 days. If you subscribed towards the end of a month and would prefer to receive your box earlier and change your billing date, please email us and we would be more than happy to accommodate.

How do I cancel my subscription?

You can cancel your subscription at anytime with no penalties or hidden fees. Simply login to YOUR ACCOUNT, go to the subscriptions page and cancel your subscription. You will no longer be billed on your RECURRING CHARGE DATE. However, if your order has been processed and you wish to cancel your current order, please contact us at support@facetory.com. Please note, 6M, 12M and gift subscription orders cannot be canceled once the first month’s order has been processed.

Can I receive a refund on a box I already ordered?

Yes. As long as we have not processed the shipping label we'll issue a refund. You can email support@facetory.com for assistance.