How much is the box?

Our Lux PLUS which comes with 10-12 products is $49.95 per quarter.
Our 7 Lux box which comes with 7 sheet masks is $19.90 per month.
Our FOUR-ever FRESH kit which comes with 4 sheet masks is $8.90 per month.

What is included in the box?

The Lux PLUS (total value of $160+) comes with 10-12 products (5-6 full sized products & 5-6 sheet masks/specialty items)
The 7 Lux contains 7 luxurious Korean sheet masks.
The 4-ever Fresh contains 4 Korean sheet masks.

Can I buy the sheet masks/products from the subscription plans individually?

Yes! All our sheet masks and skincare products from plans will become available for individual purchases on the first week of the following month.

What is the cut-off date to order a box?

The cut-off date to order a box is the last day of that month EST. If you subscribe after, you will be receiving your box for the following month.

Shipping & Tracking Information

For orders that have been processed on the 1st of the month and onwards, we start shipping on the 4th of every month.

Thereafter, FaceTory orders are shipped daily. Therefore, your order should be shipped within roughly 24-48 hours of your processed charge.

Once your order has been processed, you should get a confirmation email with your tracking information. Tracking for international orders may take about 3-4 days to show movement.

What is the shipping cost?

For subscription products, shipping is included within the US. International shipping price varies by country and starts at $9.95.

International Orders & Customs

We currently ship to the following countries: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, SAR, China, Hungary, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Portugal, South Korea, Spain, Sweden, Switzerland, Great Britain, Northern Ireland, and United States.

Please note that the recipient must comply with all laws and regulations of the destination. Orders shipped outside of the United States, may be subject to import taxes, customs duties and fees which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

When Will I Be Billed?

Subscribers are billed immediately for their first purchase. For Lux PLUS, recurring orders are billed every 90 days. For 7 Lux & 4-Ever Fresh, recurring orders are billed every 30 days.

If you subscribed towards the end of a month and would prefer to receive your box earlier and change your billing date, please email us at support@facetory.com and we will be more than happy to accommodate.

How do I cancel my subscription?

You can cancel your subscription at anytime with no penalties or hidden fees. Simply login to YOUR ACCOUNT, go to the subscriptions page and cancel your subscription. You will no longer be billed on your RECURRING CHARGE DATE. However, if your order has been processed and you wish to cancel your current order, please contact us at support@facetory.com.

*Please note, 6M, 12M and gift subscription orders cannot be canceled once the first month’s order has been processed.

Return Policy

Unfortunately, returns or exchanges are not possible for subscription orders already shipped out. Full refunds are available, however, if you are able to cancel your order before it gets fulfilled and shipped out of our warehouse. To cancel an already processed order that has not been shipped out yet, please email our Support Team immediately with the subject line as "Current Order Cancellation". Marketplace orders are eligible for return, but please keep in mind that returns and refunds are only honored within the 30 days following the delivery of the package, and that shipping costs will be deducted from the total refund. To initiate any type of return, please contact support@facetory.com