I just have to update my review of a previous Mystery Box. I also contacted Customer Support when I first received my Mystery Box to report that not all of my items were full sized and received an unsatisfying response. Upon contacting them a second time (after reading a reviewers account of stellar Customer Support) I was not only blown away by how speedy and attentive their response was, but also by how generous their offer was to satisfy the situation. As I stated in my second contact, I know I will continue to purchase Facetory products - they have some of the best skincare products I've tried at an affordable price - and can now say their Customer Service is as wonderful as their products!

I ordered mystery box one and received a full-sized cleanser, two full-sized rinse off masks, one travel size toner, and a sample size cleanser. They were all nice products, but since they were supposed to all be full-size, I was disappointed. I emailed customer service about it and the response was outstanding. They were very friendly and prompt, and they sent me two additional full-sized products that I’ve really enjoyed using.

These are great, I dont have to purchase a box subscription to try out new beauty products and can get them whenever I want, with fast shipping!!

Bought Mystery Box #2 - received a variety of 5 masks + some nice sized travel/full size products - small tube of face cleanser, camellia body oil (very nice - soaks into my skin quickly), a tube of light fragrant and non - greasy hand cream from La Muse, a light hydrating essence from Dr.Althea that soaks into my skin and isn't sticky or fragranced, and 40 rosehip peel and moisture pads that I haven't used yet. Well worth the money!

A great deal for some great products. The mystery box had 5 full size products & 5 sheet masks. I received a nice selection of products. The 5 full size products are a foam cleanser, a face cream, an eye cream, aromatherapy bar soap, & a facial cleansing oil. I’ve only tried one of the products (yadah red energy eye cream) in the past so I’m looking forward to trying everything else.